Questions, answered.

Add products to a quote, choose branch pickup or job-site delivery, and send it. Your branch confirms pricing, availability and delivery. A quote is not an order until your branch confirms it.

No. Anyone can send a quote request. A trade account adds account pricing, quote history, saved lists and job sites.

Yes. Quick Order accepts one SKU per line with a quantity (for example B075-305 x 5), a CSV upload, or a barcode scan on supported phones. Every line is shown in a review table, including ones that need fixing.

Add a free-text line to your quote with the part number, description or a photo, and your branch will spec it.

Your branch reviews it and confirms pricing, availability and delivery. If anything needs a substitute or a lead time, your branch contacts you. Once confirmed, the branch books pickup or delivery.

Prices are shown to approved Fastening House trade accounts after login. Without an account, send a quote and your branch prices it.

Request access online or call 1-800-668-6636. Trade accounts are approved by Fastening House, who will confirm your account and pricing.

Yes. Prices are in Canadian dollars, plus applicable HST.

A box is the packaged quantity, often 100 pieces. A bulk pack is a larger quantity of the same item with its own SKU — for example 075-305 is a box of 100 and B075-305 is a bulk pack of 3,300.

Packs are not split online. Quantities round up to whole packs; add a note to your quote if you need something different.

Not yet. Availability is shown for your chosen branch and confirmed on every quote. Fastening House does not show stock quantities it has not confirmed.

Solid concrete with a bolt-through fixture: wedge anchor. Block, brick or uncertain base: sleeve anchor. Threaded rod overhead: drop-in anchor. Always confirm loads with the manufacturer spec sheet.

Yes. Fastening House runs its own fleet of flatbeds, trucks and cube vans from the Vaughan distribution centre to branches and job sites. Your branch confirms delivery timing on each quote.

Ask your branch about same-day, next-day and rush delivery. Times and cutoffs are confirmed when your quote is confirmed.

Head office and distribution centre: 160 Bass Pro Mills Dr, Vaughan (Concord), ON. Branches are listed at fasteninghouse.com/locations, including London, Windsor, Ottawa.

Call 1-800-668-6636 or email sales@fasteninghouse.com.

Fastening House produces the orders, fills them, delivers the inventory and puts everything away. Ask your branch how restocking is scheduled for your site.

The catalog states storage units are provided free of charge for the duration of your project. Your branch confirms the terms for your site.

Kelly Solutions is on-site inventory control: cabinets, rolling cages, vending machines, sea containers and vaults stocked and restocked by Fastening House around your project.

Yes, through All Trade Rentals: 1,000+ pieces of equipment, including platforms with working heights up to 130 feet. Send a rental enquiry and your branch confirms availability.

Yes. Customized kitting builds job-ready trade kits with your project-management team.

Jessee Schaefer (Owner / CEO) and Brandon Chapman (Owner / COO), both long-term employees, acquired the company in 2021.

Head office and the 40,000 sq ft distribution centre are at 160 Bass Pro Mills Drive, Vaughan (Concord), Ontario.

Anyone can send a quote request. Trade accounts welcome — call 1-800-668-6636 to set one up and see your account pricing online.

Yes. Sabre Industrial Supplies Ltd., founded in 1977 in British Columbia, joined the Fastening House group in 2023.

Wedge anchors are made for solid concrete. For hollow block or brick, look at sleeve anchors and confirm with the manufacturer spec sheet.

The 3/8"-16 drop-in (IPA3812) is listed with a 1/2" drill.

No. They are separate SKUs (for example 075-305 for the box of 100 and B075-305 for the bulk pack of 3,300) because pricing and availability differ.

Packs are not split online. Add a note to your quote and your branch will confirm what is possible.

It indicates the drill tip size, which sets the range of steel thickness the screw can drill. Match it to the steel using the manufacturer chart.